Returns & Exchanges Policy
Reliable products, backed by trusted support. Our returns and exchanges policy is designed to give you confidence with every purchase.
At BKB Group Australia, we’re committed to customer satisfaction and stand behind the quality of our products. Our Returns & Exchanges Policy outlines your rights under Australian Consumer Law, including what to do in the event of faulty, damaged, or incorrect items, as well as change-of-mind returns and warranty claims.
We accept returns on eligible unused parts within 7 days of delivery, and we’ll cover costs if a product is defective or incorrectly supplied. Custom or special-order parts are non-returnable unless faulty.
Need to return or exchange a part?
Our team is here to help — email returns@bkbgroup.com.au or call 1300 252 227.